FAQ

Frequently asked questions

HOW DO I RETURN OR EXCHANGE?


Due to the nature of our products we do not accept returns.




CAN I MAKE CHANGES TO MY ORDER?


Our team process and pack orders quite quickly! So unfortunately, we're unable to change an order once it is placed. Definitely make sure all the details are correct when you checkout!




THE ITEM I WANT IS OUT OF STOCK. WHAT NOW?


We restock our peices, quite soon after they sell out. So definitely sign up your email to be notified of a restock, and you shouldn’t miss out the next time.




HOW CAN I TRACK MY ORDER?


We endeavour to have your order processed and dispatched within one working day to ensure you will receive your order ASAP (unless it is a pre-order item). You will be emailed your tracking information once your order has been dispatched, and in some cases you will need to allow a few hours for your tracking to be live.




WHICH COUNTRIES DO YOU SHIP TO?


We offer shipping to most countries. If you have difficulty with your checkout, please contact our team at contact@siolen.co.uk and one of our friendly team members will be able to assist you.




WHERE ARE YOU BASED?


We are based in London, UK.





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